TRANSFORMATIONAL LEADERSHIP PRACTICES ON PERFORMANCE OF HUDUMA CENTRES IN NAIROBI CITY COUNTY, KENYA
Njuguna Gideon Kahuari - MBA Scholar, St. Paul’s University, Kenya
Charity Muraguri - Department of Business Administration, School of Business, St. Paul’s University, Kenya
Godfrey Kinyua - Department of Business Administration, School of Business, St. Paul’s University, Kenya
ABSTRACT
Deteriorating performance of state owned entities and more specifically Huduma Centres in Kenya has not only raised concern from members of the general public but also top management of the State owned corporations. Embracing transformational leadership is conceptualized to influence performance of organization though not that of public entities such as Huduma Centres in Nairobi City County. Based on the fact that extensive studies have been carried out, it is noted from literature that there is no clear understanding on link between transformational leadership and performance of organizations and more specifically in Huduma Centres operating in Nairobi City County, Kenya. The specific objectives of the study were to determine the effects of technological initiatives and change management on performance of Huduma Centres. This study was anchored on transformational leadership theory and technology acceptance theory. Descriptive research design was adopted. The population of the study was 281 respondents selected from 5 Huduma Centres operating in Nairobi City County. Simple random and stratified sampling techniques were adopted to select respondents of the study. The ideal sample size of 165 respondents was determined using Israel formula. Respondents of the study were: managers, counter and service representatives of the 5 Huduma Centres. Primary data was collected using questionnaires. Validity of the research instrument was determined using strategic management experts from the industry and scholars at St. Paul’s University while reliability was determined using Cronbach Alpha formula. R-square, F-tests and T-tests was tested to establish the relationship between variables. Diagnostic tests such as normality, linearity, homogeneity and multicollinearity were tested to confirm statistical assumptions. The analyzed data was presented in form of tables and figures. The findings of the study revealed that there exists a significant positive relationship between transformational leadership and performance of Huduma Centres operating in Nairobi City County, Kenya. Technological initiatives (r = .581, p < 0.020) and change management (r = .481, p < 0.000). This study concludes that despite technological initiatives and change management are considered to influence organizational performance, to a larger extent Huduma Centres were not embracing appropriate technology and change management initiatives. In this regard, this study recommends that unless management of Huduma Centres embrace technological initiatives and change management practices, achieving organizational competitiveness will be an uphill task.
