INFLUENCE OF IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM ON OPERATIONAL PERFORMANCE OF TECHNICAL TRAINING INSTITUTIONS IN MERU COUNTY: A CASE OF NKABUNE TECHNICAL TRAINING INSTITUTE, KENYA
Eunice Wairimu Njenga - Master of Arts Degree in Project Planning and Management, University of Nairobi, Kenya
Prof. Harriet Kidombo - University of Nairobi, Kenya
ABSTRACT
The purpose of this study is to examine the influence of implementing quality management system on operational performance of technical training institutions. The study’s specific objectives were: to establish the influence of Training on operational performance; To establish the influence of Leadership on operational performance; To establish the influence of Employee involvement on operational performance; To establish the influence of Communication on operational performance and to establish the influence of Customer focus on operational performance of technical training institutions in Meru County. The target population of 95 comprising top, middle and low level management staff in Nkabune technical training institute was considered for the study. The study adopted a census sampling method where all the respondents was considered. Data was analyzed using Statistical Package for Social Sciences (SPSS Version 22.0). All the questionnaires received were referenced and items in the questionnaire were coded to facilitate data entry. After data cleaning, which entailed checking for errors in entry, descriptive statistics such as frequencies, percentages, mean score and standard deviation was estimated for all the quantitative variables and information presented inform of tables and graphs. Inferential data analysis was done using Pearson correlation analysis. The study found that there is a greater influence of leadership style on operational performance of technical training institutions in Meru County. The study revealed training influence operational performance of technical training institutions greatly. Customer focus was found to greatly operational performance of technical training institution. Communication was revealed to greatly operational performance of technical training institution. The study concluded that there is a greater influence of leadership style on operational performance of technical training institutions in Meru County. The study concluded that training influence operational performance of technical training institutions greatly. The study concluded that the employee involvement greatly influences operational performance of technical training institution in Meru County. Customer focus was concluded to greatly operational performance of technical training institution. Communication was further concluded to greatly operational performance of technical training institution. The study recommends that that technical training institution, in order to improve its operational performance, need to be aware that leadership styles are important and specifically transformational and participative leadership styles and these should be implemented in the organisation.
