THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON REVENUE COLLECTION IN PUBLIC WATER COMPANIES
THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON REVENUE COLLECTION IN PUBLIC WATER COMPANIES
Emelda Nafula Nyongesa - Doctor of Philosophy in Finance, Department of Business Administration, School of Business and Entrepreneurship, Jomo Kenyatta University of Agriculture and Technology, Kenya
Prof. Gregory Simiyu Namusonge - Jomo Kenyatta University of Agriculture and Technology, Kenya
Dr. Elisabeth Makokha Nambuswa - Jomo Kenyatta University of Agriculture and Technology, Kenya
ABSTRACT
The specific objective of the study was to examine the impact of Information and Communication Technology on the revenue collection in public water companies. The study applied the Technological Acceptance Theory and adopted a mixed research design. A sample of 500 was drawn from a population of 1000. A stratified sampling technique was applied. Questionnaires were used to collect primary data. Secondary data was used to identify gaps in previous studies. Cronbach's alpha model and Kaiser Meyer Olkin were used to determine the reliability and validity of the research tool, respectively. The key findings using the Statistical Program for Social Statistics were applied, and results were presented by use of tables and graphical presentation. Descriptive and inferential statistics results were displayed. Results on the level of agreement indicated that 3.24% of the respondents disagreed, 6.69% were not sure, and 87.0% agreed that Information and Communication Technology is a financial determinant of revenue collection in public water companies. Using the measure of central tendency agreed (Mean=4.32; Standard Deviation =0.79), Information and Communication Technology as an independent variable is a determinant of Revenue collection. However, the respondents agreed (Mean=4.41; Standard Deviation=0.702) that technological change has a positive impact on company revenue growth. Which means the management of water companies needs to be sensitive to technological change. The key findings indicated that Information and Communication Technology Revenue Systems adoption significantly improves revenue collection efficiency, with Pearson correlation results showing a weak positive relationship (r2 = 0.265, p < 0.05). The study concluded that Information and Communication Technology Revenue Systems enhances revenue collection. The study recommends strengthening the Information and Communication Technology Revenue Systems infrastructure and enhancing staff training for better implementation.
