ARCHITECTS’ MANAGERIAL ABILITIES THAT CORRESPOND WITH SATISFYING CLIENTS ON COMMERCIAL PROJECTS IN ZAMBIA
ARCHITECTS’ MANAGERIAL ABILITIES THAT CORRESPOND WITH SATISFYING CLIENTS ON COMMERCIAL PROJECTS IN ZAMBIA
Dr. Charles Chilombo Chifunda - The Copperbelt University, Zambia
Assoc. Prof. Dr. Asif Mahbub Karim - Binary University, Malaysia
ABSTRACT
Recent research in organizational management, services consulting, and construction has extensively focused on identifying key competencies and their impact on client satisfaction. In the competitive, complex, large-scale, risky, and often adversarial construction project environment, having a skilled workforce is crucial for successful consulting outcomes and client satisfaction. However, the specific relationship between project team competencies and client satisfaction has rarely been examined, especially among professional architects in the construction industry. This study aims to fill that gap by investigating the managerial abilities of architects in Zambia and their correlation with client satisfaction on commercial projects. Through a combined analysis of regression and Pearson correlation on survey data, the study finds a positive relationship between architects’ managerial skills and the level of client satisfaction. These findings provide a basis for ongoing professional development and training for architects, aimed at enhancing their performance on commercial projects.
