ARCHITECTS’ PERSONAL ATTRIBUTES (BEHAVIOURS) THAT CORRESPOND WITH SATISFYING CLIENTS ON COMMERCIAL PROJECTS IN ZAMBIA
ARCHITECTS’ PERSONAL ATTRIBUTES (BEHAVIOURS) THAT CORRESPOND WITH SATISFYING CLIENTS ON COMMERCIAL PROJECTS IN ZAMBIA
Dr. Charles Chilombo Chifunda - The Copperbelt University, Zambia
Assoc. Prof. Dr. Asif Mahbub Karim - Binary University, Malaysia
ABSTRACT
Recognizing key competencies and their impact on client satisfaction has been extensively researched in organizational management, services consulting, and construction. In today's competitive, complex, large-scale, risky, and often adversarial construction project environment, a competent workforce is crucial for the success of consulting assignments. Despite this, the specific relationship between the competencies of project teams and client satisfaction levels has rarely been explored for professional architects in the construction industry. Therefore, this study aims to examine the personal attributes (behaviors) of architects that correlate with client satisfaction on commercial projects in Zambia. Using a combination of regression and Pearson correlation analysis on survey data, the findings reveal a positive relationship between personal attributes and client satisfaction levels. These results provide a foundation for the continuous professional development and training of architects, aimed at enhancing their performance on commercial projects.
