TECHNOLOGY APPLICATION EFFECTS ON MAINTENANCE EFFICIENCY OF THE FLEET AT THE PARLIAMENTARY SERVICE COMMISSION, KENYA
TECHNOLOGY APPLICATION EFFECTS ON MAINTENANCE EFFICIENCY OF THE FLEET AT THE PARLIAMENTARY SERVICE COMMISSION, KENYA
Kanuku Samuel - Student, Master of Arts in Public Policy and Administration, Kenyatta University, Kenya
Weldon K. Ng’eno. PhD - Lecturer, Department of Public Policy and Administration, Kenyatta University, Kenya
ABSTRACT
Transportation is an important part of any economy and has a direct effect on how a country grows and develops. While the private sector’s focus across the world is maximizing profits and gaining a competitive advantage in and through transportation, the public sector’s attention is on the provision of efficient, effective transport services while guaranteeing prudent use of public resources in all transportation processes. The efficiency and effectiveness of fleet management in public institutions depend on how well the fleets are supervised and managed. This study sought to establish how the application of technology affects the maintenance efficiency of the fleet. The study exploited a descriptive research design with a population of one hundred and seventy-five and a sample size of one hundred and thirty-five selected through a stratified sampling technique. The study adopted a quantitative research method where Questionnaires were used to collect data, which was presented in tables and pie charts. Statistical Package for Social Sciences (SPSS) was used to conduct descriptive analysis (mean and standard deviation.). For data collected, content analysis was used. Pie charts, frequency tables, and percentages were used to present the findings. The study ensured that the ethical standards of confidentiality, objectivity, informed consent, and anonymity were upheld. This study provides valuable insights into the impact of technology adoption on the Parliamentary Service Commission's transport services. The findings demonstrate that fleet management technology has enabled improved vehicle servicing through reduced costs, simplified mileage tracking, and higher maintenance quality, and despite the technology being easy to use, challenges like system failures were noted, indicating a need for enhanced IT.
