EFFECTIVE EMPLOYEE PARTICIPATION AND SERVICE DELIVERY IN EMBU COUNTY GOVERNMENT, KENYA
EFFECTIVE EMPLOYEE PARTICIPATION AND SERVICE DELIVERY IN EMBU COUNTY GOVERNMENT, KENYA
Maureen Muthoni Njuguna - Student, Master of Arts in Public Policy and Administration, Kenyatta University, Kenya
David Minja - Lecturer, Department of Public Policy and Administration, Kenyatta University, Kenya
ABSTRACT
It was envisioned that devolution would take governance to the grassroots and enable an enhance employee participation in decisions making and over sighting which would potentiality translate to efficient utilization of resources as well as better, reliable and efficient public services to the citizens. With all these in place, it would be expected that Kenyans would have already started benefiting through improved service delivery in the counties. However, despite the fact that the creation of county governments ‘promised’ Kenyan citizens better lives ahead, citizens in Embu County are yet to obtain these benefits. The study aimed to evaluate the impact on service delivery in Embu County Governments in Kenya from employee consultation and employee delegation on service delivery. The study was guided by goal setting theory and two factor theory. Descriptive research design was used. Primary data was collected through the use of questionnaire. Data was analysed through descriptive methods. Inferential analysis was done to show the correlation between variables. Data were presented in tables and figures. Ethics were considered by ensuring that confidentiality was maintained and citations were done. The result indicated employees are regularly reassigned, service quality is connected to employee consultation levels, and the county has formed positive relationships with its clients. Employee consultation participation was specifically related to the delivery of services in a number of areas, including productivity and employee satisfaction. The results indicate that management did not give workers the authority to make decisions about how their jobs were handled, that working conditions were not conducive to employee involvement, and that employee job rotation was not regular in all departments. The study concludes that relationship between employee consultation and service delivery in the County was positive and significant. The study concludes that the relationship between employee delegation and service delivery in the county was positive and significant. Based on study results, the study concluded that the relationship between joint decision making and the service delivery in the county was positive and significant. The study concluded that the relationship between collective bargaining and service delivery was positive and significant.
