INSTITUTIONALIZING THE BALANCED SCORECARD TO ENHANCE EMPLOYEE PERFORMANCE: LESSONS FROM THE COOPERATIVE BANK OF KENYA
Francis Theuri - Jomo Kenyatta University of Agriculture and Technology, Kenya
Dr. Fred Mugambi - Jomo Kenyatta University of Agriculture and Technology, Kenya
ABSTRACT
This study sought to investigate the effect of balanced scorecard on employee performance. The study was guided by the following specific objectives, that is, incentives and rewards, growth and learning, internal business processes and customer orientation and their influence on employee performance in Co-operative bank of Kenya. This study took a descriptive research design. The target population of this study was Cooperative bank while the study population was 300 management staff. Simple random sampling technique was used to select the sample to be included in the study where a sample size of 60 Managers was chosen. The study employed a questionnaire to collect primary data. The questionnaire comprised of both open and close-ended questions which generated both qualitative and quantitative data. Quantitative data was coded and entered into Statistical Packages for Social Scientists (SPSS Version 20.0) and analysed using descriptive statistics. Descriptive statistics involved the use of absolute and relative (percentages) frequencies, measures of central tendency and dispersion (mean and standard deviation respectively). Quantitative data was presented in tables and graphs while the explanation to the same was presented in prose.
